Smoke and Mirrors

A friend of mine said this:

How great would it be if, instead of holding the line for customer support you typed in your phone number and they called you back?

Great idea. Though it reminded me of that lift problem, except in reverse.

If people no longer sit on a call waiting line and instead wait for someone to respond, will it feel like it takes longer? Or more accurately, will it feel like the people you are attempting to reach are putting less effort into calling you?

Just a thought…

(Yes, I moved to LA. I should talk about that at some point…)

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